Check out our frequently asked questions (FAQs).
Opening hours
The best time to get a hold of us is during business hours: 9am - 5pm (AEST) Monday to Friday. Our opening hours may change during Australian public holidays.
Christmas opening hours
Our office will be closed on a number of days over Christmas and New year which will affect our order processing, account registration approvals and email response times.
Need delivery by Christmas? See our Shipping page for Christmas order cut-off dates.
As a customer, you can order online while we are closed but note:
- orders placed after 12pm (AEST) Tue 24 Dec are processed on Fri 27 Dec
- orders placed after 12pm (AEST) Fri 27 Dec are processed on Thurs 2 Jan 2025.
Monday 23 December: 9am - 5pm
Tuesday 24 December: 9am - 5pm
Wednesday 25 December - Christmas Day: CLOSED
Thursday 26 December - Boxing Day: CLOSED
Friday 27 December: 9am - 3pm
Saturday 28 December: CLOSED
Sunday 29 December: CLOSED
Monday 30 December: CLOSED
Tuesday 31 December: CLOSED
Wednesday 1 January - New Year's Day: CLOSED
Thursday 2 January: 9am - 5pm
We hope you have the happiest Christmas and New Year!